Our vision for 2024: more stories like this.

Our vision for 2024 is to transform access to medical care.  It’s the same as it was in 2013, 2012 and 2011.  W Edwards Deming called it constancy of purpose.  We’ll be working constantly to improve what we do, and we have some very exciting developments in the pipeline.  Have you tried the new Navigator […]

Phoenix Surgery, Swindon, rises irrepressibly

Launching their new system on 9th December 2013 in the full heat of winter pressures, Phoenix has rarely been out of the news since then.  On Sky News here, they are back to earth here in the Swindon Link. “Sam”, one of their patients, writes in NHS Choices: I firstly have a bad case of […]

In Wales, Dr Heather Potter tells of real change even into winter pressures

  “We have zero continuity.  I don’t know how to help patients frustrated with not being able to see the same doctor.”  Heather Potter’s passion for her patients comes through in every conversation, but that was April. When I called last week the change since we first talked was astonishing.  “Getting continuity with the patients means […]